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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product arrived very fast. The only one sticks (but that's for my tastes) that the white fabric is a little short
As always excellent quality and super fast delivery
It came somewhere in 3 weeks to moscow. For girls of 11 years, s a little bit more, cuffs can be tucked, synthetic fabric, it will be hot, sewing norms, defects did not find.
Kass Kass
Even more beautiful than in the photo. At 42 size just right.
Blouse of good quality, synthetics but pleasant to the body. Size l goes to size 46 russian. A little big, m would be better a little. The parcel was three weeks. The store sent the goods the day after the order. Packed in a zip bag, the beads are nailed so that when washing do not fall off. There is no smell of extraneous, the smell of a new thing, there is no thread.
Thank you, very beautiful))
Fast delivery, approximately one month is delayed, the product is equal to the description the details are beautiful. I ordered size m and i'm a little big, the sleeves are wider than normal, but if the product is super good
The jacket is very good. Well sat down, pleasantly adheres to the body
Excellent blouse delivery fast beads well attached, for a daughter of 13 years took s size fit
Kochym is good, but short for growth 170
Fit in size, the material is pleasant
The quality is excellent, delivered quickly. i recommend the store.
Great thing
Beautiful and quality. No small way China products, buy your usual number :)
There are no complaints about the quality of the goods, everything corresponds to the description, came neatly packed. A little short in my opinion. To kazakhstan delivery is super long, ordered november 11, 2018g-came january 16, 2019. But the store extended the protection of the buyer and called for calm to wait for the parcel,)))).
The blouse is good, warm. Delivery by courier, very quickly, i liked everything!
Very satisfied, thank you
I love it! Same as the picture!
Took lots of time to reach to Israel