SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adlifeshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in 10 days, which is very fast. There were no delays and the track led the parcel to the end from the very first days. The size also came just right
Perfect, thanks
The order is happy, not exactly in exactly the same way, but for such money norms.
Really very beautiful and warm
size very good nice hoodie
The jacket is not dense, cut, will crawl with washing, the sleeves are comfortable in that almost in the guise.
All chic, very fast delivery, no problem, adore blouse, very warm, with lining, length just below the middle, about to the waist, my height ~ 165
Thank you, worth your money. I like it
Very fast delivery to Romania!! Just one week and five days!! The blouse fits perfect!!
The jacket is good. There is a very small smell. The fabric inside is very soft .. So very satisfied
Everything is fine, only the delivery is long.
The sweatshirt is suitable to wear in spring or autumn. The drawing is not sewn very neatly, but for their money it is forgiving. The product came for a month, i recommend.
IS very beautiful,
Very nice, came quickly, took s
The blouse came quickly, weeks 2,5 before tomsk. Everything is fine, the only thing, the edge is not processed, i think, nothing terrible
I really liked the jacket. i ordered 12 years s perfectly fit. weight-36 kg, 154 height. i recommend. :)
The blouse came quickly, for 2,5 weeks, pure synthetics, warm, i'm too big (my size is 38-40, russian), so nothing, for such a sum will go
Well, very quickly came, for 2 weeks in total. very high quality sweatshirt, plus a gift in the form of a bracelet. i recommend!
Lovely goods, pleasant to the body. Thanks to the store for answering my questions. Only the delivery was not to the post of russia, in this inconvenience.
Norms to me temper thought it would be big no everything came up and could be wrapped from the bottom or then it will be dissolved probably))
Ok
The jacket came in about three weeks of very good quality everything coincides with the picture
Quality is good, delivery is fast, recommend
The sweatshirt is certainly a little thin, but in general i liked everything. It was about a month before perm.
I liked everything