SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adlifeshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good as the pictures are satisfied with the current for a long time was the package and so all the fire.
I order a second time-already for my brother. Really liked. Size take two more than your own!
Shipping 20 days. On the quality for this price there are no complaints and can not be, but there is a draw on the size grid. I wear 42, I ordered 43 as a result in the butt.
i bought them for a boyfriend they are really nice , good quality
Bon produits
Take on size more!!! I ordered two pairs of different sizes and both for a larger size. Came up perfectly.
Good shoes, in size, the surface is suede, let's see how long will last) very fast delivery.
Sizes match, delivery month
We reached kaliningrad in two weeks. Quality is super, like everything else. I advise everyone.
Delivery is fast. The shoes were packed in a simple package, inside each was an air cushion-the shape was not wrinkled, everything is whole, beautiful. Light, soft, comfortable, the size is straight back-took its usual 42 (i think it was possible and 43 was taken). In general, very satisfied. I'll see what and how it will be when wearing...
Live as in the photo, delivery is fast, let's see the quality
Shoes are good. I recommend
Thank you! Everything is super!
looking very nice great product !!
For its price good quality. Look good
Thank you very much! Beautiful and comfortable shoes! For autumn, excellent shoes.
They got here fast, boots are just like in the picture, perfect. A good salesman, i'll buy you back. A 5 stars
the shoes are too cute and no smell.... the shipping was super fast......thanks store
a little bit different,but i can take and always give five star.
I love the product it was perfect
There just as described nice and comfortable
Отличные кроссовки. Но в -30 не очень комфортно. Сшиты качественно. рекомендую.
Ха...ха... умора в наши -40 в них фиг и два шага сделаешь !!!! Это скорее до -5...-10 ходить. Но сделано качественно и красиво !!!! Всё соответствует !!!!
классные ботинки, немного великоваты, сын-подросток носит 40 размер, заказала 9, впереди пустота на палец, но ничего они типа зимние носок теплее одевать будет. а так всё классно, советую. продавцу спасибо,положил подарочек)
Норм