We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The appliances are very beautiful and can be washed in a dishwasher
Came to Tula very quickly! ~ 5 days. The product corresponds to the picture and description. I'm happy!
Came in 2 weeks to belgium!!!! Thank you so much!!! In love!!!
The product is heavy and very good quality and beautiful deep blue the way i liked it. Do not hesitate to buy. I will update my review ones we have used the product. Thank you
Good quality, fast delivery!!! Recommend!!!
Workmanship, weight, style, very high quality!! First impression for 6 + RECOMMEND VERY
Very nice. Exactly as I wanted. very well packed
Quality is excellent, corresponds to the description!
Packing is great. The quality is fine. PL color is more yellow than pale gold
The instruments in the RB came in 9 days by sdeck. the courier brought it home. Were perfectly packed. Unfortunately, there is a deep scratch on one plug. I hope this does not affect the quality of the coating.
Beautiful set, super fast shipping. Great customer service!
I had to saw a spoon and a fork in places, sharp places very thin spraying and as I see it aluminum with a chemo, may be wrong.
Very cool, heavy, incredible spoon. I am delighted!!))
Excellent quality! I liked it, we order it again!
How elegant they are! As I want to last long, do not get around! Very nice to keep in hand, the photo does not convey their full splendor! The knife, it really came a little bit of trouble, come on. They wanted them so long ago, as I waited, came, by the way, very quickly, since they came from Mo.
Super, thank you very much!!! I'm totally delighted! The devices came quickly, the quality is high, very beautiful, each device is separately packed!
Excellent appliances! The quality is very good: without flaws, heavy, comfortable, despite the unusual shape and thin handle. They look very expensive. Everything came on time, sent quickly. Although it took a long time and did not maintain in Russia. The top is matte, the handles are painted, very high quality. Washed in the dishwasher once, washed perfectly. Advise the goods!
Beautifulll!!! So happy with this purchase. I ordered more!!
I really liked them.
Great appliances, in the dishwasher washed, while everything is OK. It went for a long time, but it came, everything in individual packages durable, well wrapped. Recommend it.