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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adlifeshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Everything works, the bear is sewn neatly, glows well, the child liked
They arrived in good condition, the light is not as intense as in the sample images, but they comply
So cute. Perfect for my new grandchild.
The order came after a dispute, went 3 months and 1 week. the bear is odorless, turns on and off with cotton on the toy, glows well, a little heated. Batteries 3 pieces finger included are not included. a very good gift, but unfortunately expected that it would come to the new year holidays, and came on February 18.
Super bear!!! Beautiful, colors change! Thank you!!!
It was a way to long journey, ordered on 11.11.2019- arrived 20.01.2020 to Austria, but I’m happy with them.
fluffy, soft, absolutely adorable. might not look like the picture though. still love it ❤
Looks like in the description. Ordered several of this. They came slightly disheveled, but in other ways ok. :)
The essence itself
Milota, different colors of light, all super
Bear skinny, long-legged, does not look like the picture. Lit. The battery is not included. Happy child.
LED teddy bear is smaller than expected. length is measured from head to toe "standing", so sitting position the bear looked quite small. However, it is as described.
great product
parfait
A good bear, soft, bright glow. Walked a little more than a month
Works well. Changes colors.
He is heeel fun. Me baby son is happy with it! I have now the 50 cm ordered for my oldest son. And whole fast delivery!!
Very good quality, but it's kind of hard to drive the toy, i should have a simple switch to turn on and off, but it will be an excellent gift for my goddaughter.
עדיף שתזמינו color darker ככה תראו off the lights.
Delivered the courier. Bear is great. There is no smell, pleasant to the touch. A good birthday gift for my daughter
lovely bear. will order more
Cool... Thank you
Bear chic!!!!!!! To the leningrad region for a month!
Amazing
Ordered a set of different colors, came as ordered all different) bears are very cool! especially in the dark look cool! next time it will be necessary to take 80 cm, these are 50 cm like and not very small, but i want the same cool but large) The goods were shipped and reached the place very quickly.