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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so cute and soft! bought as a gift and they love it
The parcel came, corresponds to the description. Seller recommend.
Very nice stuffed animal!
Absolutely adorable and super soft I love it, it's officially my favorite plush!
The order came quickly, everything is not crumpled. Neat toy, pillow. The child is happy
Cute.
this plush is so cute soooo soft and comes in no time very cheap for how good it is and i'm very satisfied 100% worth buying and its got free shipping so thats great to (PS. they didn't pay me to write this i generally really like this product)
Everything came quickly. The product corresponds to the description. Thank you.
The girl liked it)
Thank you, I liked everything.
Excellent quality, fast delivery
Very fast shipping time-week. Mascot pretty, soft, Has A slight odor, but for wywietrzenia. I am very glad :)
I really liked the toy. I bought it for a girl, and in my surprise I really liked it and I wanted to squeeze it. The seams are stitched qualitatively, there is no smell. Stuffed evenly (there are no empty places). And most importantly, it is very soft and pleasant to the touch. I recommend unconditionally. Came quickly.
Tyaf! I received my order somehow very quickly! Thank you very much! It is so soft and smooth, now I will sleep with it)
Very well!!! Thank you!
It's too soft and small. Still very nice. It takes a month and a half to get to mexico, i'll buy back here, i love it.
Excellent store!!! Item shipped very fast, shipping free, but track tracked all over the route. The parcel arrived in 8 days! First time such fast delivery. The pillow is very good: everything is well stitched, no protruding threads; eyes, nose, paws are embroidered. The dog is very cute, the appearance is good-natured; children really liked. The fabric is very pleasant to the touch, like suede. The padding is full and very soft. In reality, it is even better than on the site. Great gift! Purchase, you will not regret. The seller is responsible, the goods sent on the day of the order, provided reliable delivery. the information on the site fully corresponds to the product. I recommend!
Came fast and my son loves it. Soooo soft!
soo squishy, love it, no hard or rough bits when hugging highly recommend
It came a little dirty on back paw, but it was easily washed. :) Item is really awesome, really soft and cute. I love it! :)
ok
Very soft to the touch. No deflects. Delivered quickly, without delays.
After 3 weeks of intense calins, we are fully satisfied with this dog, very soft, very cute, consistent with the photos, unfortunately, the more calins and the more the foam subsides, when I'm sad, I look at her boil and everything is better
Received after 2weeks, absolutely perfect. Very cute, RECOMMENDED.
Excellent quality, fast delivery