We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great packaging. Great quality. Recomend this store.
Excellent quality!! Very beautiful, Ridiculous price for such a quality product!! A huge thank you to the store will be ordering more for gifts!!
good puchase , love all ,everything nice.
All OK. Thank you. Recommend the shop.
Beautiful shoe as in picture, thanks.
The item came, everything is fine.
The size 8,5 corresponds to the size 39 French Very pretty. A not soft sole but the shoe is comfortable
Very beautiful, only on a narrow leg.
beautiful shoes. Good fit
They are beautiful, i loved and very comfortable
Pretty and good quality. Thanks for the gift.
Very good shoes.
I'M VERRY VERRY HAPPY WHOOOOÔOOOOO !!! MY SHOWS IS BEAUTIFUL QUALITY, THE DÉSIGNER IS SOPHISTIQUÉ, THE PICTURES SHOES IS EXACT , THE COLOR IS EXACT PICTURES IS FLASH, ENJOYYYYYYYYYYYY THE SELLER IS NICE , FOR COMMUNICATION, THE NUMBER TRAKING IS EXACT THE TEMPS IS CORRECT FOR ME 3 WEEK AND DOUANE JUST ONE WEEK , I'M RECOMMANDED FOR OTHER PERSONNES PAYE THE SHOES, NOT DÉCEPTION , I'M COME BACK PAYE OTHER ITEMS NOW IS MY STORE NUMBER ONE, SEE YOU , AND GOD BLESS YOUR STORE .THANK FOR GOOD EXPÉRIENCE.
shipping date: 20.02 received: 6.03 (germany) the shoes are the same as in the photos. the store was helpful and polite. the shoes smell a bit like plastic, I think the reason for that is the packing, it was packed in large plastic. but the packing way is the best for the stones on the shoes. but you can ignore the smell easily and I hope it will go away. 24.5cm fits for 39 european size. i would order this shoes in another color again in future ☺
Very nice i liked very very elegant