We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Smell of course. But it will fade, i will walk
Shoes are not bad, to dress for the celebration. But did not guess with the size. the length of the foot 25.5 sent me 41 times. read reviews
Live are even more beautiful than the picture
Shoes super!!! For a long time i wanted to order, everything was afraid as in size. 25,5 cm foot length, size fit perfectly! Do not press! Inside is very soft and pleasant! As a gift the store put silicone pads-thanks! I will add the photo later.
Most comfortable heels I have ever had :) beautyful and effective, I am very satisfied. It will be my wedding shoes
Cool. There is a small smell
Thank the store, the shoes fully correspond to the description, at 39 r. Took 25 cm. A bit harsh, but i think you need to carry. Were very well packed, grateful to the seller for the gift very nice
Recommend product identical as the description. First walkers gorgeous. Numbering good :)
Very nice but small size
Appearance fully corresponds to photos. Inside soft, but! Perhaps this is only mine, but i am very much pressed by the edges of the ally (in the photo showed places) on both legs. And it's not about the size, because if i took a larger size, then they would fly off, and the size would not have climbed. Also on the left leg in contrast to the right shoe a little when walking flies. I hope the cobbler will help, because this is the only minus shoes. Heel is very comfortable. The store long sent the parcel, but as a gift put gel patches. Packed well, each shoe in a separate bag. I hope i can solve the problem with rubbing, because the shoes are very cool.
The product is happy, in stavropol came in 23 days; stores are very contacts, i needed to change the size, they did everything without problems; also the seller helps to determine the size; on my 37 size approached 7,5; shoes such as in the picture, everyone is happy, i recommend
Chic. At its 37 russian, took 8,5 (24,5 cm). Size. Quality is excellent!
The size grid corresponds) took on 35 size, the shoe is comfortable) the shoes liked)
Nice product + good quality. Shoes look exactly like on the pictures. The insole is very soft. The store added gel pads as a bonus. The product was well packed. I can highly recommend this shop. Thanks!
Chic shoes, very elegant.
High heels, it's so beautiful, i really like it.
nice quality, fast delivery