Size Info:
| Size | 9.5 | 10.5 | 11 | 11.5 | 12.5 | 13.5 | 1 | 2 | 3 | 3.5 | 4 | 4.5 |
| Insole Length, cm | 16.5 | 17 | 17.5 | 18 | 18.7 | 19.5 | 20 | 20.5 | 21 | 21.5 | 22 | 22.5 |
| Foot Length, cm | 15.5 | 16 | 16.5 | 17 | 17.7 | 18.5 | 19 | 19.5 | 20 | 20.5 | 21 | 21.5 |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely shoes
Very beautiful shoes, at 29 size just. Velcro closure, niece is delighted!
Pěkné zboží
The fit is good, my daughter loved the shoes but the bow broke off after one wear.
Shoes are very beautiful, straight very. There are shortcomings in quality, but not scary. The overall picture does not spoil. For such money is very cool. I recommend.
First walkers are cute. Zamówiłam a little bigger, because bałam the zaniżonej rozmiarówki. But found with Yes No J est.
Perfect
Super shoes. Ordered for size more thought malomerki, but no they size in size :) had to order another one. I recommend
Beautiful shoes, 11 size for our 28, my daughter has not yet seen, but i like it. Stitched neatly, no glue traces, there is only the smell of glue, but not strong. I recommend
The shoes came exactly for 15 days, to the moscow region. We're 4.5 years old. The size of the wear is 27.5, 28 depends on the manufacturer. Shoes ordered 11.5, written 29 size. A little with a margin, and they wanted. It turns out the dimensional grid of the store corresponds. The shoes themselves liked very much. And my daughter is delighted, thank you pleased.
Shoes good fast shipping advise store quality super
They're beautiful. They release some glitter but i see something normal
Good product fast shipping
I ordered 2 pairs, my daughters liked, the sizes are accurate, very beautiful. Thank you
The shoes are cool truth a little bit more, but it's not a terrible thing put the insole, the delivery is fast.
We are bolshevaty shoes, but not stupid, as they took on growth for performances. Our size is 32.5-33
Very beautiful. Just like a princess. My daughter is delighted. The size is too big on the leg 15,5 cm. Well, it's not scary, the main thing is that not small. There is not a pleasant smell, not strong.
Very fast shipping wypadaja rozm.26 daughter wears 25 so a little big
The shoes are good, fit in size. Delivery fast less than two weeks
A little smell (glue?), but i think it will fade.
ok.
Very beautiful, very fast! Size 1 on the size of the insole 19-19.2 cm excellent! Seller thanks
Everything
I liked everything.
Very nice!