SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://adlifeshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bed linen, quality is comparable to luxury, only cheaper. As a gift, the store put a small towel and bag package (gift). About a month before krasnoyarsk courier service dpd to the apartment. My recommendations.
I ordered the second set-and again i'm happy. still the same beautiful quality, beautiful embroidery (the photo does not display completely. for example, only having received underwear. I saw a golden thread-very beautiful) .. the pillowcases are slightly unusual for us (after the fastener-buttons there is a "tail" of the fabric. that is, not 70 cm, but 74. But the store indicates it). thanks.
EXCELLENT Quality! Outstanding store! Wan Xie!
Very beautiful and quality bed linen. Real cotton! I recommend the store, quickly sent the goods and helped with customs.
Yesterday i received my order. on the way to the moscow region-exactly a month. not yet measured and not tried on, but immediately i want to note. that the fabric to the touch is wonderful. and externally, the kit is very beautiful-and the color is exactly what i expected. and embroidery .. in general-was satisfied. thank you
Excelent quality
Lovely fabric. Perfectly sewn. I like everything.
I was satisfied with the quality of the goods. Very high quality and neat sewing and embroidery. The material is dense cotton, very pleasant to the body. Thanks to the store for the gifts. I did not communicate with the seller. Delivery to mo-month, delivery by courier to the apartment (transport company dpd). The goods were packed well and, despite the fact that in the way cut the package-the goods remained intact. I liked everything very much, i will order more.
Nice,thanks
Description matches, quality is excellent, embroidery is super! Came to japan for three weeks. Individual thanks to the store for the gift (towel). Chic underwear, i advise!
Product matches description. Fine fabric and embroidery. Very good service, definitely recommended.
Beautiful bedding, huge pillowcases (size strange)
i really happy your product and your gift . you are v good store.and you sent it very fastly . thank you very much .
Very well. Delivery to the apartment. Sew in Kazakhstan according to the invoice judging.