We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very qualitatively everything is done, everything is exactly stitched, beautiful, as in the picture, very everything is perfect, i already forgot that maybe so shoes look quality, comfortable just lovely, came quickly. Well, why can't everyone work like that. Thank you very much!!!!
It's something.!!!! I'm delighted. Soft, soft and beautiful. For a long time i did not buy such a combination. On a broad foot just right.
Boots are good, quality, the model of italy... came well packed .. everything is good! One thing-but, how long went:-(
Boots class!!!! But incorrectly determined the size, very large in its rus. 39,5 ordered 26r-r, great for 2 cm, very sorry. I will adjust. Come quickly.
The goods received yesterday. I was satisfied, corresponds to the description. When unpacking, there was a smell of glue, but, i hope, quickly fade. Only the color i expected closer to mustard, and it turned out to be light yellow, but it also looks cool. The length of the foot is 23,5 size 6 even a little loose. On the leg sit comfortably, though the bootleg is a bit pereskovato. In general, the purchase was satisfied, i recommend the product and the store.
The shoe came very wrinkled, bent the suppator and in this place presses the leg. I don't know if i can wear it. The back is soft, immediately doubts. In short, shoes on the three!!!!!
The parcel to moscow was 2 weeks. i bought at 37 size-7. great. approached the daughter, she has 39.on the quality i can not say anything, t. k. it's too late to wear them. visually, everything is fine.
Super soft Material. Very great workmanship. Fast Delivery.
Super! Beautiful and comfortable .
great boot--had a hard time picking a colour because all so beautiful
Super shoes! The size corresponds to the size grid. Very comfortable. Seller responsible fast! I'm very happy!
Very good product.
Very, very nice and qualitatively boots!!! Thank you!!!