We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
prefect product thank you very much sillier
Great store work! Seller low bow! The goods were well packed, came without damage. The size grid is correct. The length of the foot is 25,5 cm (our 39) 10 store size came up perfectly. Shoe design is unusual. On the leg look interesting, you will not pass by. :) The back is very soft, unusual.
The heel of the shoe is very soft making it difficult to they attract. But you did they once to then sit them tasty.
Very nice and good.
Very good. Sent gift two. Excellent store. THE best that met in allí. Super recommend
Due to the fact that i have a small foot size, the store wrote to make sure that my size is correctly chosen! Well done! Shoes are packed well, also gifts, stylish and comfortable. Bravo!
Très Jolie Merci
Very Fast shipping. Shoes are lovely. Feels comfortable. Only minus is material. I’m afraid feet will sweat easily. In general I love them.
Received in a special package, protecting from damage. Each shoe in the bag, inside the shoe, so as not to be wrinkled. This is the first time i meet. Impressed. And three gifts. Two rubber bands and stickers on the heel. Thank you for the gifts. Nice. I recommend both the store and the shoes. Boots seem to be sewn on me. Very comfortable. Both in length and width are very comfortable. Like in slippers. On my size 23,5 took 6. perfect. My leg is not narrow. In general, i liked. Stylish. Waiting for warmth. I forgot to say about the smell when i printed the parcel. At first i was afraid even to open. But when i got out of anything specifically did not smell very much. Now the shoes are in the hallway. There is no smell in the room. The shoes themselves smell. As the smell usually shoes are not leather.
Fast shipping, item as described, true to size, nice look!
soft and as in the picture.
I love my new shoes! The fit was perfect, and they are very comfortable.
absolutely beautiful, fits very well and comfy too
Excellent, 9 to 39 russian, delivery to mo 3 weeks
The shoes are just as they appear in the store's photograph. It has good finishes and they come perfectly protected in a guardapolvo bag. Packaging is also good, so i get here fast and well. My only problem is i didn't notice the sizes right! I wear a 38 and they fit me pretty fair. Very kind seller and i also send some gifts. Thank you very much.
So soft and comfy, beautiful colors. I`m very satisfied.